Shipping Policy

At Somoba, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

• Standard Delivery: 3–7 Business Days
• Remote Areas: 5–10 Business Days
• Delivery times may vary due to weather, courier delays, or unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. We may also offer free shipping on selected products or promotional offers.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details so you can monitor your shipment.

5. Delivery Address

Please ensure that your shipping address and contact details are accurate. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

6. Delayed or Lost Shipments

If your order is delayed beyond the expected delivery time, please contact our support team. We will coordinate with the courier partner to resolve the issue as quickly as possible.

7. Damaged Packages

If your package arrives damaged, please take photos of the package and contact us within 48 hours of delivery. We will assist you with a replacement or resolution based on our review.

8. International Shipping

International shipping may be available for selected locations. Delivery times and shipping charges vary depending on the destination country. Customers are responsible for any customs duties or import taxes imposed by their local authorities.

9. Contact Us